AI Customer Support
Ship support automations that your team actually adopts: triage, reply drafts, assist tools, and deflection—built with guardrails and clear ownership.
Triage & drafting
- • Categorization, priority, and queue routing
- • Reply drafts with citations & macros
- • Clarifying questions for missing info
Assist & deflection
- • Agent assist side-panel with SOP search
- • FAQ & form intake deflection
- • CSAT notes and follow-ups
Safety & observability
- • Tiered reviews by risk and confidence
- • Full logs, metrics, and cost/latency
- • Red-team tests and rollback options
Pilot in 1–2 weeks
Discovery → scope a quick win → weekly slices → acceptance criteria & dashboard. Most pilots pay for themselves within a quarter.